We are Fable Travel Ltd, a limited company incorporated in England (Company Number 15924478) whose registered office is at 843 Fulham Road, London, England, SW6 5HJ. Fable Travel Ltd is referred to in these Booking Terms & Conditions as ‘we’, ‘us’ or ‘our’.

These Booking Terms & Conditions, together with our Privacy Policy and any and all information provided to you in regard to your booking, form the basis of your contract (‘the Contract’) with us. These should be read, understood and accepted by you before making a booking with us. This Agreement shall be governed by English Law and any dispute, claim or other matter which arises between us out of or in connection with your booking with us will be dealt with by the exclusive jurisdiction of the English Courts. If any of these Terms and Conditions are invalid or unenforceable the remainder of the Contract will not be affected and will remain valid and enforceable.

If the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 (‘the Regulations’), you will benefit from all EU rights applying to packages, and we are responsible for the proper performance of the package as a whole.

1.0 Booking Procedure

1.1 You will be notified at the time of booking of the price (“the Price”) of the transportation, accommodation, visits, activities and guides and other services you have booked with us (“the Programme”). All charges are exclusive of any VAT due which will be added where required by law.

1.2 The Price and any increase or increases thereto shall be quoted in GBP Sterling for UK Programmes and Euros for Ireland Programmes.

1.3 Payment should be made in GBP Sterling or Euros respectively by credit card, debit card or bank transfer to the account details set out on the invoice.

1.4 The Programme and booking will only be considered confirmed upon receipt of the Deposit, or full payment if the start of the programme is within 60 days of booking, upon which a Contract will be formed with us. Payment of the Deposit constitutes your acceptance of these Booking Terms & Conditions.

2.0 Payment

2.1. A minimum 30% non-refundable deposit should be paid on confirmation. If the start of the Programme is within 60 days of booking, full payment will be required on booking.

2.2 Payment of any monies constitutes acceptance and understanding of Fable Travel’s T&Cs as laid out in this document.

2.3 Payment should be processed through the secure payment link provided or bank transfer to the bank specified in the invoice.

2.4 Any devaluation or revaluation of currencies may affect quoted prices. Programmes may be subject to currency surcharges, as imposed by our suppliers.

2.5 Upon payment of the non-refundable deposit, the client confirms and commits to paying the full amount of the invoice, subject to the terms of our cancellation policy. Cancellations made within the cancellation period will be refunded in accordance with the policy set out in section 3.

2.6 If payment is not received by the due date, we reserve the right to cancel the booking entirely or apply a late payment surcharge. Such surcharges will be calculated at a rate of 5% per annum. If the booking is cancelled in these circumstances any deposits or payments received will not be returned.

2.7 Any revision made after the original booking has been confirmed and deposit paid, may incur a fee subject to the scale of revision and supplier agreements. Fable Travel will do everything within their power to make any last-minute amendments, but this cannot be guaranteed.

2.8 Credit card fees for all programmes shall be borne by the client.2

3. Cancellation/Changes Policy

3.1 In the event that the client wishes to cancel the programme Fable Travel must be advised in writing.

3.2 The following cancellation charges are applicable based on the number of days before the start of the

Programme:

60 days or more: 30% of total programme price (the “Deposit”)

43-59 days: 50% of total programme price

31-42 days: 75% of total programme price

30 days or less or “no show”: 100% of total programme price

3.3 Certain suppliers may have more onerous cancellation policies. Fable Travel will advise the client of any such policies prior to making payment.

3.4 Certain event and entrance tickets require prepayment upon confirmation; therefore, no refunds will be given on cancellation.

3.5 Credit card charges will apply to any refunds.

3.6 We reserve the right to cancel your booking. However, we will not cancel less than 12 weeks before your departure date, except:

i. for Unavoidable and Extraordinary Circumstances (any events or circumstances which neither we nor the suppliers of any service(s) in question could have foreseen or avoided, even if all due care had been exercised);

ii. if there has been a failure by you to pay the final balance in accordance with these Booking Conditions.

If your booking is cancelled by us for the reasons set out in (i) above, you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value).

4. Amendments

4.1 If you wish to make any amendments to the Programme after booking, you must do so in writing no later than 14 days before the start of the Programme.

4.2 Any amendment will be subject to availability and eligibility, and whether any additional conditions are imposed by our suppliers.

4.3 We will try to meet any amendment request, but this cannot be guaranteed. Amendments may incur a fee subject to the scale of revision and supplier agreements.

4.4 Occasionally we may have to make changes to your booking and it is a term of your Contract with us that we are able to make amendments to any aspect of your booking at any time. We will advise you of any changes at the earliest possible date.

4.5 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, you will have the choice of:

i. accepting the change; or

ii. accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or

iii. having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable.

4.6 Safety is our primary concern. If it is necessary to modify the itinerary due to weather or other events outside of our control, we will endeavour to add other activities to replace those omitted where possible.3

5. Chauffeur Driven & On The Ground Services

5.1 A full-day tour means a total of 8 hours and a half-day tour means a total of 4 hours, unless otherwise specified.

5.2 Drivers & Guides are not responsible for the purchase of entrance tickets unless stated otherwise. Only the agreed and pre-purchased entrance tickets are included. These will always be referenced on the invoice.

5.3 In the unlikely event of a vehicle breakdown during a Programme, full recovery will be provided, and a replacement vehicle will be supplied as soon as possible.

5.4 The Programme may include airport transfers. On booking, you will receive confirmation of the journey booked. You are responsible for checking that the details included are correct.

5.5 We allow all passengers one hour maximum from the time your flight lands to meet your driver. After this, a waiting fee of £50 per hour is charged, regardless of reason. We will try and meet any requests for an alternative meeting time, however this cannot be guaranteed. Amendments must be made with us direct, not with your driver.

5.6 We do not accept any responsibility for missed flights.

6. Client Property

6.1 The client acknowledges that property they travel with is their responsibility (e.g. during their accommodation stay, whilst touring and during transit).

7. Third Party

7.1 If a client is booking Fable Travel services for a third party, it is their responsibility to make sure that the third party has read and understood our T&Cs.

7.2 For third-party bookings, all payments; from the deposit to final payment and any additionals during the travel, should go through Fable Travel’s immediate client, unless agreed otherwise.

7.3 Fable Travel’s immediate clients (i.e. agents/advisors/personal assistants etc.) are responsible for the collection of any agreed monies from the third party.

7.4 If a client is booking Fable Travel’s services for a third party, it is their responsibility to make sure that the third party has read and understood all Programme details.

8. Special Requirements

8.1 Any special requirements, allergies and dietary restrictions must be disclosed to Fable Travel at the time of booking. If advised, Fable Travel will make all reasonable efforts to pass the information provided to the relevant parties, but Fable Travel are not liable for any failure of the other parties to accommodate or fulfil such requests.

9. Insurance

9.1 Adequate and appropriate travel insurance for the duration of the Programme is strongly advised. All clients should purchase this at the time of, or as soon as possible after booking so they are protected against the risk of having to cancel the Programme for reasons outside their control. It is the client’s responsibility to ensure that the insurance cover purchased is suitable and adequate for their particular needs.

10. Liability

10.1 We will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from:

i. the act(s) and/or omission(s) of the person(s) affected or another/any member of the group;

ii. the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking that are unforeseeable or unavoidable;

iii. Unavoidable and Extraordinary Circumstances; examples of such circumstances include but are not limited to actions of governments or other state bodies, unavoidable technical problems with4 transport, machinery or equipment, power failure, natural or human disaster, fire, adverse weather conditions or levels of water in rivers, strike, industrial action, epidemic or pandemic, or that any of the above are threatened.

iv. any loss or damage the client incurs that relates to its business activity (including without limitation loss of earnings);

v. any loss or damage that relates to any services that the client may have entered into separate contracts for with other providers/suppliers and which do not form part of our Contract; and

vi. any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by the client concerning its booking prior to it being confirmed, we could not have foreseen the client would suffer or incur if we breached our Contract.

10.3 Our liability (except in cases involving death or personal injury as a result of our negligence, or the negligence of our suppliers who provide some of the services that form part of your Contract with us), shall be limited to the price of the Programme.

11. Travel Documents, ETA and Visa / ESTA Requirements

11.1 It is the responsibility of the client to ensure they have all necessary travel documents, including but not limited to visas, Electronic System for Travel Authorization (ESTA), Electronic Travel Authorisation (ETA) and any other required entry permits.

11.2 It is the responsibility of the client to ensure they have a valid passport for travel. You should check with the Embassy of the country you are visiting that your travel documentation is compliant.

11.3 Fable Travel does not assume any responsibility for securing these documents on behalf of the client. We strongly advise clients to verify specific entry requirements for their travel destination with the appropriate embassies or consulates well in advance.

11.4 Any travel delays, additional costs, or denial of entry arising from incomplete or missing travel documents will be the sole responsibility of the client, and Fable Travel shall not be held liable in any such event.

12. Privacy

12.1 For full details of how we manage your personal data and how we protect your privacy, please see our Privacy Policy.

13. Miscellaneous

13.1 In the unlikely event that a problem arises and you wish to make a complaint, you must notify the provider of the service (if applicable) and ourselves without delay at the time when such complaint arises. You must make all reasonable efforts to resolve your complaint with the supplier concerned as soon as is practically possible. If the problem is not resolved to your satisfaction, you must let us have full details in writing within 14 days of the end of the Programme. Your satisfaction is our primary objective and we will provide our utmost care in ensuring that all services booked by us are supplied as agreed.

13.2 Please use our Client Assistance Line +447857 106 158/+44 7585 976 572 or we may be notified by email on hello@fabletravel.co.uk.

CONTACT

For queries on our Terms & Conditions please contact us via email to hello@fabletravel.co.uk or via phone on +44(0) 7585 9765 72 or +44(0) 7857 106 158.